Refund and Returns Policy

Effective Date: November 13, 2026

At PUFFORA, we want you to feel confident ordering your smoking tools, grinders, pipes, cigar accessories, and storage gear. Please review our 30-day return and refund guidelines below.

1. 30-Day Return Window

You may request a return within 30 calendar days of receiving your order. To be eligible for a return, items must be:

• Unused, unwashed, and in the same condition you received them (for hygiene reasons, used pipes, mouthpieces, hoses, or filters cannot be returned unless defective upon arrival).
• In their original packaging with all included accessories, screens, or gift boxes.
• Accompanied by your order number or proof of purchase.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged in transit, defective, or missing parts, please contact us within 7 days of delivery via our Contacts page with your order number and clear photos. We will arrange a free replacement or full refund at no additional shipping cost to you.

3. How to Start a Return

1. Reach out through our Contacts page with your order number and reason for return.
2. Wait for our support team to confirm return eligibility and provide the return shipping instructions.
3. Ship the unused item back using a trackable shipping method. Return shipping costs for non-defective change-of-mind returns are the responsibility of the customer.

4. Refunds

Once your return is received and inspected, we will notify you by email. Approved refunds are processed within 3–7 business days back to your original payment method (or equivalent cryptocurrency refund for self-custody/Binance Pay orders).

5. Exchanges

If you need a different color or size (for example, a 50mm vs. 63mm grinder or 16mm vs. 20mm pipe screen), contact us within 30 days and we will help coordinate an exchange once the unused item is returned.