Privacy Policy

Effective Date: November 13, 2026

Welcome to PUFFORA (https://puffparts.chic-shox.com). Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store.

1. Information We Collect

  • Order & Contact Information: When you place an order or contact us, we collect your name, shipping/billing address, email address, and optional phone number solely to fulfill your order and provide customer support.
  • Payment Information: Payments are processed securely through our third-party or self-custody payment gateways. PUFFORA does not store full credit card numbers or private wallet keys on our servers.
  • Device & Technical Data: Like most websites, our servers and essential cookies collect basic technical data (such as IP address, browser type, and pages visited) to keep the site secure, prevent fraud, and maintain your shopping cart.

2. How We Use Your Information

  • To process, pack, and ship your orders and send order status updates.
  • To respond to customer service inquiries, warranty requests, or returns.
  • To prevent fraudulent transactions and protect site security.
  • To send occasional product updates or promotional offers only if you explicitly opt in.

3. Cookies & Essential Site Storage

We use essential WooCommerce cookies to keep items in your shopping cart, remember session preferences, and enable secure checkout. You can disable cookies in your browser settings at any time, though some store features (such as cart and checkout) may not function properly.

4. Data Sharing & Retention

We do not sell or rent your personal information. We share data only with essential service providers required to operate the store (such as shipping carriers, hosting infrastructure, and payment processors) and retain order records only as long as necessary for fulfillment, tax, and legal compliance.

5. Your Rights & Contact

If you are located in the European Economic Area (EEA), the UK, or another region with applicable data protection laws, you may request access, correction, or deletion of your personal data at any time via our Contacts page or by emailing support@chic-shox.com.